Privacy Policy
Your privacy is of the utmost importance to us. This policy outlines how Smart Shop collects, utilizes, and protects your personal information.
When you use Smart Shop, we collect information necessary to facilitate seamless shopping, user authentication, and affiliate payout processing:
- Identity & Profile Data: Full name, username, mobile phone number, email address, and profile photo.
- KYC Verification Details: Government identification copies (such as Aadhaar card number, PAN card number, bank passbook / cancelled cheque photo) required for legal payout verification.
- Financial & Payment Data: Bank account numbers, IFSC codes, UPI IDs, deposit transaction IDs, and wallet ledger records.
- Order & Shipping Data: Delivery addresses, contact phone numbers, ordered items, and delivery receipts.
- Technical Information: IP address, browser type, device identifiers, and login activity logs to maintain security.
We use the collected information for specific, lawful purposes including:
- Creating and managing your user account and genealogy network structure.
- Processing e-commerce orders, dispatching shipments, and sending tracking updates.
- Calculating, distributing, and settling member referral commissions and wallet balances.
- Verifying KYC compliance to prevent identity fraud and illegal financial transactions.
- Providing customer support and responding to inquiries submitted via phone (7002381602) or email (care@smertshop.com).
We implement industry-standard technical safeguards to protect your personal data from unauthorized access, modification, or disclosure:
- All sensitive communications are encrypted using 256-bit Secure Socket Layer (SSL/TLS) technology.
- User passwords and transaction security PINs are hashed using cryptographic algorithms (Bcrypt/Argon2) and are never stored in plain text.
- KYC documents and bank records are stored on secure cloud servers with restricted administrative access.
We strictly do not sell, rent, or trade your personal information to third-party marketing companies. We only share data with trusted partners under confidentiality agreements for essential platform operations:
- Courier and logistics providers for product delivery fulfillment.
- Banking and payment gateway partners for settlement processing.
- Government authorities or law enforcement agencies when strictly mandated by applicable legal processes or court orders.
You have full control over your personal data:
- You can review and update your profile details and delivery addresses anytime in your member dashboard.
- You may request corrections to KYC or banking information by contacting our support team.
- You may request account closure and data deletion subject to applicable financial record retention regulations.
Privacy Officer & Data Inquiries
Have questions about your data or wish to exercise your privacy rights?