Refund & Return Policy

1. 7-Day Return & Replacement Policy

We take utmost care in packaging and shipping your items. However, if you receive a product that is:

• Physically damaged during transit.
• Defective, malfunctioning, or not functioning according to manufacturer specifications.
• Incorrect item received compared to your placed order.

You are entitled to a free replacement or full refund if reported within 7 days of delivery receipt.

2. Order Cancellation Policy

You can cancel your order under the following terms:

• Before Dispatch: You may cancel the order at zero cancellation fee before the product has been dispatched by contacting support. 100% of the paid amount will be refunded immediately to your Smart Shop Wallet.
• After Dispatch: Once shipped with a courier tracking ID, orders cannot be cancelled mid-transit. You may choose to refuse delivery upon courier arrival or initiate a return upon receipt.

3. Refund Modes & Settlement Timelines

Once a returned product is received at our fulfillment center and verified:

• Smart Shop Wallet Refund: Credited within 24 to 48 hours of verification. (Instant and zero deduction).
• Original Payment Method / Bank Account: Credited within 5 to 7 business days depending on your bank's clearance cycle.

4. Non-Refundable Items & Services

The following categories are non-returnable and non-refundable:

• Digital activation PINs that have already been used or assigned to activate accounts.
• Shopping vouchers once redeemed or applied toward a completed checkout.
• Items damaged due to customer misuse, electrical surges, or improper installation.
• Products returned without original tags, retail boxes, warranty cards, or accessories.

5. How to Initiate a Return or Refund

To request a return or refund, follow these simple steps:

• 1. Call our helpline at 7002381602 or email care@smertshop.com.
• 2. Mention your Order ID, Registered Mobile Number, and describe the reason for return.
• 3. Attach clear photos or unboxing video showing the product defect/damage.
• 4. Our support executive will coordinate courier pickup or provide return shipping instructions.